Tech Support Channels

  • 1 hour ticket response time

  • A 60–Minute Response Time Guarantee

  • All your support requests will be attended to within maximum 60 minutes after the support ticket or e–mail is received. If your issue calls for additional assistance from a server admin, we’ll forward the support ticket or the email to the person in charge, right away then leave a note to notify you that more time will be required for finding a solution. Furthermore if you take advantage of the Administration Services package, any of the server management tasks included there will be executed whenever you wish.

  • Top quality support service

  • A Premium Client Support Service

  • Should you require any assistance while using the Website Control Panel or with any of the apps that we have preinstalled on the dedicated web hosting server on your behalf, do reach our customer support team anytime via the ticketing system. Furthermore, should you require help managing your dedicated web hosting server, you can order the Administration Services package, that includes weekly Operating System updates, installation and troubleshooting procedures, server monitoring and restarting procedures, backup hard drive storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Website Control Panel has been pre–installed for every Linux dedicated hosting server. Among its functions is a rather useful integrated knowledge base that will guide you step by step on everything that you can do. The majority of help articles also video versions which show all the actions that you can carry out in a highly illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each Website Control Panel section.