In case you've ever had a hosting account before or you have dealt with any other type of online service, you probably know from your own experience that for a lot of things it is better to consult with a live person over the phone rather than exchange tickets or emails. In order to know more about a service before you decide to buy it or when something small-scale should be done, for instance, it is easier and a lot faster to get it done real-time. When you're able to get hold of representatives over the phone, it's also very likely that you are using the services of an actual web hosting supplier, not a reseller. The type of support that you will get over the telephone differs between different companies - from common issues to expert tech support. Typically most providers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are handled through email and tickets.

Phone Support in Hosting

All of our hosting plans feature telephone support fourteen hrs a day even on public holidays, so that if you don't have an account yet, you'll be able to call and learn more about our services or whether we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, the United Kingdom and Australia, so that you're able to contact the number that is nearer to you. In case you're a current customer, we will assist you timely with all the general and billing issues as well as with various technical matters in order to save you time and efforts - we acknowledge the fact that sometimes it is quicker to speak with a live person to get things done promptly. Certainly, some situations simply cannot be managed over the phone, so in such a case you're able to use our ticketing system.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server packages that we supply include live phone support for fourteen hours a day. In case you are unsure which package will be appropriate for your web sites, you want to find out more about the package's specifications or you need any other information about our solutions, you'll be able to call any of the local phone numbers which we have in the United States of America, Great Britain and Australia and our customer support agents will help you. If you already have an account, you'll be able to contact us about general and sales matters, although we're usually able to help with numerous tech issues as well. For entirely technical issues you need to employ our integrated ticketing system where the correspondence between you and our tech support crew will be in 1 place, which is the better option if your trouble can take extra time to be solved or it needs to be escalated to our sysadmins.