If you ever have any questions concerning the web hosting service in general or if you face a problem with your websites, you’ll have to touch base with the respective hosting company’s tech support team. It may not make a difference how fast they’ll answer when you've got an enquiry of a generic nature, but a problem such as a mishandled script update, for instance, may lead to your website becoming damaged or invisible on the Internet. And the longer you wait for the support team to lend you a helping hand, the longer the site will be out of order. In case you offer services or goods online, any outage will influence your website in a destructive way and you can lose current or prospective visitors. Lots of web hosting providers, primarily resellers, reply to e-mails and support tickets within 24 hours, but in the digital age that is much too long, as visitors will rarely return to a site that’s not functioning correctly over lengthy time intervals.

One-Hour Response Guarantee in Hosting

In case you are using any of our Linux hosting and you’ve got a query or encounter a certain problem, you can touch base with us 24-7-365 by opening a ticket or by sending an e-mail and we’ll make sure that you get a response in less than 1 hour. If the issue can be resolved, we’ll do it before we respond, while if there is something that you need to do on your end, we will give you all the required information – what settings to check, what workable solutions to try, etc. Usually, you will obtain a reply within maximum half an hour, so waiting for hours or even for more than 1 day to receive assistance is something inconceivable. Our sixty-minute reply time guarantee is valid for any inquiry that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our astonishingly fast support service. You will obtain a response to any trouble ticket opened from the web hosting Control Panel or e-mail sent to our technical and customer support staff in no more than an hour. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. It often takes far less time to examine and solve a problem. We will supply you with more details if the solution involves something that has to be done on your end. In case you contact us during official holidays or weekends, the response time will be precisely the same and considering that our support staff is available 24/7/365, you’ll get immediate assistance for practically any billing, technical or general issue no matter what time of day or night it is.