If you have ordered a web hosting package and you’ve got some inquiries with regard to a specific feature/function, or in case you have encountered some predicament and you need help, you should be able to contact the respective customer service team. All hosting companies deploy a ticketing system regardless of whether they offer other methods of contacting them along with it or not, since the quickest way to tackle an issue most often is to post a ticket. This method of correspondence renders the responses exchanged by both parties easy to follow and permits the tech support engineers to escalate the problem in the event that, for example, a system administrator should get involved. Typically, the ticketing system is part of the billing account and is not directly connected to the hosting space, which implies that you must use at least 2 separate accounts to contact the help desk staff and to actually administer the hosting space. Incessantly switching from one account to another may sometimes be a bore, not to mention the fact that it takes a lot of time for the vast majority of web hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Hosting

Our Linux hosting come bundled with an integrated trouble ticket system, which is an integral part of our in-house developed Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia enables you to manage everything related to the web hosting service itself in the very same location – payments, web files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different systems. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with just a couple of clicks of the mouse without ever leaving your hosting Control Panel. In the meantime, you can select a category and our system will offer you a number of informational articles, which will provide you with more info and which may help you resolve any given problem even before you actually open a ticket. We guarantee a response time of no more than 60 minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our semi-dedicated hosting, was developed with the notion that you should be able to manage everything related to your semi-dedicated server account in a single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got a query or bump into a challenge, you can contact our customer support team on the spur of the moment without the need to log into a completely different admin interface. You can search through your web files or check various settings in your account whilst sending a new ticket or reading the answer to an old one. In case you’ve got a vast number of tickets and you’d like to find a specific one, you can take advantage of the smart search box, which is available in the Help section. We’ll make sure you obtain an answer in no more than sixty minutes regardless of the essence of your inquiry or problem.