The support that you'll receive from your hosting company is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical problem with an existing account. Timely and clear information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a sign that you are ordering from a real hosting supplier not from some reseller. When you get a hosting account via a company that does not own its servers and it can't access them immediately, it's quite possible that you'll wait for a few days in order to get a response to your question, therefore your web sites may stay offline for ages. In comparison, a provider that offers various options for communication and has a technical support team available all the time can assist you right away and help you limit or entirely avoid any downtime and possible losses.

24/7 Customer Support in Hosting

We acknowledge the importance of getting assistance right away, so our hosting services include 24/7 support along with several options for contact. In case you don't have an account yet, you can phone us or take advantage of our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your websites. As a result, you'll never end up purchasing a service which you can't use effectively. In case you already have an account with us, you can also open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs further investigation. Unlike the vast majority of suppliers out there today, we reply to all of the tickets within 1 hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All semi-dedicated hosting that we provide come with 24/7 customer and technical support, so no matter what issue you experience, you can get in touch with us and we will help you right away. Our guaranteed reply time for each email message or support ticket that you open from your Hepsia website hosting Control Panel is 1 hour; typically the reply time hardly ever is more than 20 min. Furthermore, we offer telephone support with several local numbers internationally plus a live chat, so you can contact us and receive more information about our services even if you do not have an account yet. We can assist you with nearly any question or an issue you have - payment methods, package specifications, e-mail setup, website hosting account settings, etc. If you employ our services, you won't ever encounter an issue where you have to wait for a couple of days to get an issue solved like you may need to do with numerous other companies.

24/7 Customer Support in VPS

Every virtual private server package that we offer comes with 24/7 customer and tech support, so if you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you are able to contact us at any time, even holidays and weekends. For your benefit, we provide different ways of communication - telephone support with a couple of local numbers globally, live chat, email messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical problems as it'll be easier to keep track of what is going on. The maximum warranted reply time for all of the e-mail messages and tickets is one hour, yet it hardly ever takes that long to receive support. In case you add the Managed Services upgrade that we provide, our admins can also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Hosting

All the dedicated server packages that we offer come with 24/7 support via different means of communication and with a 1-hour maximum response time warranty. When you want to learn more about the packages or you have some general or billing questions, you're able to phone one of the local numbers that we have around the globe or you can use our live chat service and talk to a live agent. For strictly tech matters that require some help from a tech support person or an administrator, you're able to open a support ticket from your billing Control Panel or you can send an e-mail message, as all these channels are more appropriate to keep track of a certain problem. The answer time for them rarely surpasses 30 mins, therefore you can forget all about waiting for a full day in order to receive help. The support service is available for all of the server-related issues, and the pre-installed software. In the event that you'd like to receive support for third-party applications, you may consider acquiring the Managed Services upgrade that we supply for all the plans.